I’m at home on my four-hour delivery window for my new Rooms To Go furniture and things are going haywire so I thought I’d blog it. Blogging things that go haywire always seems to be a good thing.
Problem number one: I’m waiting on Rooms To Go to deliver my furniture and they don’t have a phone number at which they can currently reach me. Absentmindedly, I gave them my home phone number and my work number rather than my cell. I always do this to potential marketers. I don’t want them calling my cell, so I give them my home phone instead. Using Vonage, I just have my home phone number forwarded to my cell anyway. It allows me just a little more screening than I would have if someone just called my cell.
My plan on moving to Atlanta was to get the $99 dollar, all-inclusive Comcast cable, internet and voip services and to cancel my Vonage account. I got a new number through Comcast and have been meaning to forward that to my cell number. Knowing that Rooms To Go doesn’t have my cell, it’s imperative that I do so. Otherwise they’ll come and go and I’ll have no way of knowing unless run down six flights of stairs every ten minutes. Problem number two is that the elevators in my building aren’t working but we’ll get to that in a minute.
Anyway, I go online to the Comcast Digital Voice Center in order to set up my call forwarding. The dashboard doesn’t seem to have any way for me to do this. After looking through the help menu, I find that I can do this through my handset. I don’t have a handset which is why I need to forward the number in the first place. I call Comcast in order to have them forward the number and they can’t do it either. I have to use my handset.
I tell them to cancel my Digital Voice service right then and there. I’ll be transferring my new number to Vonage. For one, Vonage is cheaper and gives me exactly the features and functionality that I need. Screw the $99 dollar a month “introductory rate” package. It’s not worth it. On top of that, the Comcast technician that came to set up my service didn’t even know how to set it up so I could use my own cable gateway in place of the Comcast modem. I had no desire to use their modem and no desire to have it junking up my home but the guy had no clue if I could even use my own modem. My experience with Comcast thus far is that they are a very expensive joke. If you have Vonage, stick with it. If you don’t, switch to it. They may be losing money like crazy but I’ve never had a single, solitary issue with their product or their service. If other cable providers are like Comcast, there is no comparison between the services.
Problem number 2: the elevators in my building are not currently working. I live on the sixth floor. If and when Rooms To Go shows up, I have no way of knowing and they have no way of getting my new entertainment center, night stands and lamps to my apartment short of carrying them up six flights of stairs. I am guessing they don’t want to do that.
I’m also stressed because I feel I should be at work right now rather than sitting at home waiting on deliveries. I already had to take four hours a few weeks ago to deal with the miserable Comcast guy. I’ve also had two experiences with the Best Buy delivery people, but they gave me a two hour window and called ahead of time and they deliver on Sunday so no problems there. Good on Best Buy.
Now, on top of it all, I have a headache. I need lunch and a few aspirin and I have to hope that Comcast’s Digital Voicemail notification email will be enough to let me know the RTG people are here. Elevators should be fixed by now.
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I know you all missed me.
Tammy Smith says:
First of all I am angry while writting this so sorry. I placed an order on line from Rooms to go and ordered a new bedroom suit for my sons birhtday. Rooms to Go did not deliver all of my items and when called they rescheduled and again I have to take off of work or have someone stay at my house. I had someone here just in case RTG did not follow through on what they told me. RTG said that they would call me at work 1 hour before delivery (due to the error being their problem). I knew they would not so I had my daughter stay at the house just in case. Well they called me that morning and left a message at my house stating that the delivery guys were running early and would be there between 10-2. I called customer service twice to verify that they would call me at work 1 hour before coming to my home even though my daughter was at the house. My daughter left the house at 2:50 and no call or deliver, I left work at 4 and I live across the street from the house so I was home by 4:02. They had called my home at 3:40 and said that no one is at home and did not deliver. Cust Svc would not help me. I asked for a credit for the mirror I did not receive and they said they would only give me a 50.00 store credit…can you believe it. They were so un-friendly and would not work with me the customer at all. They will only reschedule and there is no guarantee on the delivery so I will have to wait and stay again. I want everyone to know that they will not refund you I even said to pick everything up and refund me they said no. There is no guarantee on the delivery so you need to be home all day regardless and they said it was not their fault that I was not home at 3:40. This is the rudest people and service I have ever received. I could go on and on with the conversation but I would be typing forever. The delivery guy when I called him on his cell (on my caller ID) made comments not in english and hung up on me. I don’t know what he said…I just wanted to ask if he could come back.
8 March 2007, 9:23 pm