Vonage Vs. Comcast Digital Voice, Rooms To Go and Other Stresses
I’m at home on my four-hour delivery window for my new Rooms To Go furniture and things are going haywire so I thought I’d blog it. Blogging things that go haywire always seems to be a good thing.
Problem number one: I’m waiting on Rooms To Go to deliver my furniture and they don’t have a phone number at which they can currently reach me. Absentmindedly, I gave them my home phone number and my work number rather than my cell. I always do this to potential marketers. I don’t want them calling my cell, so I give them my home phone instead. Using Vonage, I just have my home phone number forwarded to my cell anyway. It allows me just a little more screening than I would have if someone just called my cell.
My plan on moving to Atlanta was to get the $99 dollar, all-inclusive Comcast cable, internet and voip services and to cancel my Vonage account. I got a new number through Comcast and have been meaning to forward that to my cell number. Knowing that Rooms To Go doesn’t have my cell, it’s imperative that I do so. Otherwise they’ll come and go and I’ll have no way of knowing unless run down six flights of stairs every ten minutes. Problem number two is that the elevators in my building aren’t working but we’ll get to that in a minute.
Anyway, I go online to the Comcast Digital Voice Center in order to set up my call forwarding. The dashboard doesn’t seem to have any way for me to do this. After looking through the help menu, I find that I can do this through my handset. I don’t have a handset which is why I need to forward the number in the first place. I call Comcast in order to have them forward the number and they can’t do it either. I have to use my handset.
I tell them to cancel my Digital Voice service right then and there. I’ll be transferring my new number to Vonage. For one, Vonage is cheaper and gives me exactly the features and functionality that I need. Screw the $99 dollar a month “introductory rate” package. It’s not worth it. On top of that, the Comcast technician that came to set up my service didn’t even know how to set it up so I could use my own cable gateway in place of the Comcast modem. I had no desire to use their modem and no desire to have it junking up my home but the guy had no clue if I could even use my own modem. My experience with Comcast thus far is that they are a very expensive joke. If you have Vonage, stick with it. If you don’t, switch to it. They may be losing money like crazy but I’ve never had a single, solitary issue with their product or their service. If other cable providers are like Comcast, there is no comparison between the services.
Problem number 2: the elevators in my building are not currently working. I live on the sixth floor. If and when Rooms To Go shows up, I have no way of knowing and they have no way of getting my new entertainment center, night stands and lamps to my apartment short of carrying them up six flights of stairs. I am guessing they don’t want to do that.
I’m also stressed because I feel I should be at work right now rather than sitting at home waiting on deliveries. I already had to take four hours a few weeks ago to deal with the miserable Comcast guy. I’ve also had two experiences with the Best Buy delivery people, but they gave me a two hour window and called ahead of time and they deliver on Sunday so no problems there. Good on Best Buy.
Now, on top of it all, I have a headache. I need lunch and a few aspirin and I have to hope that Comcast’s Digital Voicemail notification email will be enough to let me know the RTG people are here. Elevators should be fixed by now.
I know you all missed me.